FAQs

Do I need to create an account to place an order?

No, you can place an order as a guest. However, having an account comes with exclusive benefits:
✔ Faster checkout process
✔ Easily track your order status and history
✔ Exclusive updates on new releases and special promotions

What payment methods do you accept?

We accept all major credit cards, including:
💳 VISA, Mastercard, Discover, and American Express (AMEX)

How secure is my online order?

Your security is our priority. When you place an order:
🔒 Your payment details are entered into an SSL-secured page
🔒 The information is SSL-encrypted and sent to our payment processor for authorization
🔒 We do not store your credit card information on our servers

Are there any exchange rates?

All transactions are processed in US Dollars (USD). If your card is in another currency, the total amount will be converted based on your card issuer's daily exchange rate at the time of processing.

How do I set my shipping address?

Our system requires all addresses to be entered in English characters. If your address contains non-English letters, please replace them with the closest English equivalent.

Can I change my shipping address after placing an order?

📦 Once your order has been processed or shipped, the shipping address cannot be changed.
📦 Please enter a residential address instead of a vacation address, as we cannot predict customs processing times.

How long does shipping take & how can I track my package?

🚚 Delivery times depend on the shipping method selected at checkout.
📩 Once your order ships, you’ll receive an email with tracking details.
⚠️ We are not responsible for delays caused by customs clearance in your country.

What should I do if an item is missing from my order?

If you notice missing items, please contact us immediately at contact@collecticoins.com.

Still have questions?

We’re here to help! Contact us directly at: contact@collecticoins.com.