Return Policy

At Collecticoins™, we want you to be completely satisfied with your purchase. If you need to return an item, we strive to make the process as smooth as possible.

30-Day Return Policy

We offer a 30-day return policy on all purchases made through our website. If you are not fully satisfied with your order, you can request a return within 30 days of receiving your item.

To start a return, please contact our customer support team at contact@collecticoin.com with your order number and reason for return. We will guide you through the return process.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:
✔ Unused and in its original condition
✔ Original packaging intact

If you received a damaged or defective product, please contact us within 7 days of delivery. We will provide further instructions on how to proceed.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the product you want.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed to your original payment method.

⏳ Processing Time: Refunds may take up to 10 business days, depending on your payment provider. You will receive an email confirmation once your refund is issued.

🔹 Shipping Costs:

• Non-refundable, except in cases of damaged or defective items.
• Return shipping costs are the buyer's responsibility unless the product was defective or incorrect.

Contact Us

If you have any questions, feel free to reach out to our customer support team at contact@collecticoins.com. We’re happy to assist you!